CIO/OFT offers comprehensive voice services, including voice mail, conferencing, and call center support.

Our goal is to enhance your organization by offering quality and reliable telecommunications services. We are customer focused and strive to be your first choice for service.

• Schedule Conference Calls
• Telephony User Guide
• Telephony Face Plates
• Voicemail Quick Reference Guide (CAPNET)

Each agency has a designated Agency Telecommunications Representative who is responsible for placing telecommunications orders, billing, and training.

As an Agency Telecommunications Representative, you are the liaison between your agency and CIO/OFT’s Division of Telecommunications. Here is the information:

• Telephony Services and Training(Dial Tone, Voice Mail, and Training) (PDF 108KB) 
• Conferencing(Audio and Video) (PDF 153KB) 
• Other Telecommunications Services(Cable Television, Consulting Services, and Call Center Services) (PDF 118KB) 

• Telecommunications Rates
• Regional Voice Services 
• Order Forms

For Telecommunications bulletins please contact us at oft.dl.telecom.voice.support@cio.ny.gov

Terms of Service (TOS) Documents