The Customer Care Center provides one-on-one help desk Level 1 support to meet your government organization’s needs.

Authorized users can contact the Customer Care Center at 1-866-789-4638 or 518-402-2537 (select option 1).

We can be your help desk for IT product and service issues. We receive and refer calls from over 50,000 users at 1,500 New York State locations.

IT support professionals can contact us (option 2) to design the right help desk support services for your organization.

Service Detail Sheet(PDF 95KB)
Customer Care Center Guide(PDF 1.55MB)
Terms of Service (TOS) Documents
Customer Care Center Grand Opening